A regional trust cuts winter escalations
Four spreadsheets, updated by hand each Monday, became one dashboard that warns of peak demand three weeks ahead. Here is what the operations team changed, and what they stopped doing.
- 32%
- fewer winter escalations
- 3 weeks
- earlier warning of peak demand
- 1
- dashboard replacing four spreadsheets
We stopped arguing about last month.
The problem
Most of the data needed to see this coming is already collected. It sits in systems that report what happened last month, and nobody reads it for what it says about next month.
What changed
Most of the data needed to see this coming is already collected. It sits in systems that report what happened last month, and nobody reads it for what it says about next month.
